FAQs

What is your return policy?

Returns are only accepted if the product is still in an unused condition and as it was when it was sold. No used items can be returned unless faulty. Please contact us within 7 days if you are not happy with your product. After 7 days has passed from receiving your item, we cannot offer you a refund or exchange. Sale items cannot be returned or refunded.

We will need your proof of purchase to process a refund/exchange.

Do you get a certificate once trained?

Yes, you are fully accredited.

How many students are in the training classes?

All training sessions are 1:1 based unless otherwise stated.

Can I do a Russian course with no Classic qualification?

No. All students must be qualified in classic lash extensions to go onto Russian training.

Do I need to pay a deposit for bookings?

All bookings require a deposit. Once booked follow the instructions on the email received.

What is your booking policy?

No shows will be blocked from my booking system. If you arrive more than 15 minutes late your booking will be cancelled. No plus 1s at appointments, please come alone.

Where are you located?

Acocks Green, Birmingham B27 6PX